Shipping and returns
All orders are processed within 24-48 hours of placement. Most products are available for immediate delivery and arrive within approximately 2-21 business days. However, it has to be mentioned, that the delivery time depends on what a customer actually orders, because sometimes some of the products that we offer take longer to arrive. Especially, if the products you ordered are oversized, too fragile or imported, because such products require thorough inspection against scratches, chips and cracks prior to shipping and we need to take extra precautions to avoid damaging during transportation. After receiving your order we always follow up with a phone call or an e-mail to inform you about the estimated delivery timeline, therefore it is extremely important that you include the best phone number to reach you in your contact information.
If your Zip Code qualifies you for In-Home Delivery/Assembly Service and your building is not equipped with an elevator and you reside on the third floor or above, please notify our customer service department of these important circumstances so that there are no surprises and the process is completed with a successful delivery of your order. A minor surcharge may apply for walk ups beyong second floor, which varies depending on the size of the product. For more information please contact customer service at 980-269-8153. Withholding this important information will only complicate and delay the delivery of your order.
Please be further advised that we do NOT provide removal and/or disposal of old furniture. It is the customers’ responsibility to make arrangements for removal and/or disposal of their old furniture. Furthermore, if at the time of the confirmed delivery date, the room/home is not clear of old furniture, the delivery will be rescheduled for the next available date and the customer will be responsible for re-delivery charges.
Additionally, it is the customer’s responsibility to measure the entryways, doorways, hallways and any and all passageways leading to the room/area where the new furniture is to be delivered and/or assembled and to make sure that the furniture you ordered will fit through all passageways. If the furniture does not fit through customer’s elevator/home/room and/or passageways leading to customer’s home/room and it results in cancellation and return of an order, customer will be responsible for round trip shipping charges and the 25% Restocking Fee.
Neither we, nor delivery team/company will hook up any electrical wires and/or hang anything on your walls. Neither we, nor freight carriers and/or delivery companies are licensed or insured for such services. Should your order call for any such services, kindly make other arrangements with professional and licensed providers to have these services secured.
Although the damage claims from our customers are extremely rare, it is imperative that customers follow these steps:
- Inspect the merchandise for damage before you sign the Delivery Acceptance form from the trucking company.
- DO NOT sign the delivery acceptance form until you (or your agent) have inspected the merchandise for damage during shipping.
- In the event your merchandise has been damaged during shipping notify us immediately.
- Record the damage on the Delivery Receipt (there will be a special section on the form for you to describe the damage), which will be provided to you by the truck driver and have the delivery team bring the damaged merchandise back to the warehouse for exchange – Do NOT keep the affected part/product – have the delivery team bring it back to our warehouse for replacement. If you do decide to keep the affected part/product – the sale will become FINAL and no damage claims will be accepted for replacement after the delivery team leaves.
- No Damage Claims will be allowed if the merchandise has been signed for clear at the time of delivery. The reason we provide FREE ASSEMBLY (the most expensive service in the furniture industry) is to make sure that the product is received and accepted by the customer in good condition so that all the parties are satisfied and protected and to eliminate the possibility of Damage Claims after the merchandise has been signed for clear.
If you wish to return or exchange merchandise, please follow these steps:
- ASSEMBLED FURNITURE IS NOT RETURNABLE. If you wish to return your order – do NOT assemble the furniture and/or do NOT let the delivery team assemble your furniture. ASSEMBLED FURNITURE IS NOT ELIGIBLE FOR RETURN.
- Our customer service representative must be notified within 48 hours after the delivery if you wish to exchange or return UNASSEMBLED merchandise for refund.
- Contact our customer service representative within 48 hours of receipt of your purchase in order to obtain the RMA (Return Merchandise Authorization) number. No returns or exchanges will be accepted without the RMA number.
- The RMA numbers are valid for 7 (seven) calender days, accordingly, the returned merchandise must be shipped to us no later then 7 calender days after obtaining the RMA number for exchange or refund.
- The merchandise must be in its original mint (brand new) condition. No refunds or exchanges will be allowed if the merchandise has been assembled or used.
- All eligible returns and exchanges are subject to 25% restocking fee – NO EXCEPTIONS.
- Damage and/or defect is NOT a valid reason to return the product without the applicable Restocking Fee. All defective parts/items will be replaced at no cost to you.
- Carefully repack your return in its original packaging including the entire manufacturer accessories as well as the manufacturer warranty cards and paperwork. Enclose the original receipt with your return. No returns will be accepted without the receipt.
- All returns must be double boxed (manufacturer’s box inside the shipping box). Clearly mark the RMA number on the shipping box. Never write anything on the manufacturer’s box. For your protection we suggest that you insure the package before shipping, to avoid being held responsible for damages or lost merchandise during shipping. We are not responsible for merchandise being lost before it reaches our warehouse.
- No returns will be accepted without the original manufacturer packaging.
- No C.O.D. deliveries will be accepted. Freight must be paid directly to the carrier.
- Original shipping charges are non-refundable.
- Shipping charges to return merchandise are non-refundable.
All orders are processed within 24-48 hours of placement. If you wish to cancel your order, please do so within the first 24 hours of placement by simply giving us a call or sending us an e-mail. If for any reason the cancellation occurs after 24 hours of placing an order and your order has not yet been shipped, we will cancel the order and the full refund will be credited to your account within 15 (fifteen) business days. Cancellation of an order, which has already been PROCESSED and/or SHIPPED, is subject to 25% restocking fee.
Credits to Your Charge Card
Please allow up to 15 calender days from the date we receive your return to process your refund. The refund will be issued and credited to the original card account, which was used to complete the order. If you made your purchase by check or money order, your refund will arrive within 2-3 weeks of receipt of the returned merchandise.
PremierClubFurniture.com does not refund the original shipping charges or reimburse the cost of return shipping.
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